Frequently Asked Questions

Everything you need to know about shopping with Poppy and Peonies.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that sale items and personalized products are final sale.

Are your products vegan-friendly?

Yes! At Poppy and Peonies, we are proud to use high-quality, cruelty-free vegan leather and sustainable materials across our entire collection.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.

How do I care for my handbag?

To keep your bag looking its best, wipe it down with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight and harsh chemicals.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.